Question 1

Where are you based?

Accepted Answer

We are proudly based in New Zealand and ship nationwide!

Question 2

How long will my order take to arrive?

Accepted Answer

Most orders arrive within 2–7 business days, depending on your location and courier schedules.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we ship within New Zealand only, but we are working on international options!

Question 4

What if my item arrives damaged?

Accepted Answer

Contact us within 7 days with photos or videos.
We will assess and arrange a replacement or refund if applicable.

Question 5

Can I return an item if I change my mind?

Accepted Answer

Unfortunately, we don’t accept change-of-mind returns.
Please check product details carefully before purchasing.

Question 6

Are your products safe for kids?

Accepted Answer

Yes! All our products are made with safety and durability in mind. Please always supervise children during use.

Question 7

Do your air products come with a pump?

Accepted Answer

Some air products include a pump, while others are sold separately; check the product description for details.

Question 8

How do I care for my Air Track or Beam?

Accepted Answer

Wipe clean with a soft cloth and mild soap, keep dry and store away from direct sunlight or sharp objects.

Each item listing also has Care Instructions available to view and refer back to as needed.

Question 9

What payment options do you accept?

Accepted Answer

We accept major credit/debit cards and secure online payments via our checkout.

Question 10

Who can I contact for help?

Accepted Answer

You can reach our friendly team at mygymgear@outlook.co.nz or through our Contact Us page.

FAQs