Refund Policy

We follow the New Zealand Consumer Guarantees Act 1993, which ensures your rights as a customer.

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You are entitled to a repair, replacement, or refund if your item is:

• Faulty or defective,

• Unsafe,

• Not as described, or

• Doesn’t perform as promised.

We don’t offer refunds or exchanges for change of mind, so please choose carefully.

If your item arrives faulty or damaged, contact us within 7 days of delivery with photos or videos of the issue.

We will assess and arrange a replacement, repair, or refund.

Refunds will be processed via the original payment method once approved.