Shipping Policy

We aim to get your gear to you as quickly and safely as possible!

Processing Time:
Orders are processed within 1–3 business days after payment is received.

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Delivery Time:

• NZ North Island: 2–5 business days

• NZ South Island: 3–7 business days

• Rural addresses: Please allow a few extra days

Shipping Costs:
Shipping costs are calculated at checkout based on size, weight and delivery location.

Once your order has shipped, you will receive an email with tracking details so you can follow your parcel’s journey.

If your order hasn’t arrived within the expected timeframe, please contact us at mygymgear@outlook.co.nz with your order number.

We will work with our courier partners to resolve it as quickly as possible.

If you need to return an item, we are here to help.

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unassembled and in original packaging.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To start a return, please contact us at mygymgear@outlook.co.nz with your order number and reason for return.